Privacy Policy
At VitaWell, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our wellness products.
Last Updated: December 2024
Effective Date: January 1, 2025
Introduction
Welcome to VitaWell Premium Wellness Store. This Privacy Policy describes how VitaWell ("we," "our," or "us") collects, uses, and shares information when you visit our website located at vitawell-hungary.com, make purchases, create an account, subscribe to our newsletter, or interact with our wellness products and services.
We are committed to protecting your privacy and ensuring transparency about our data practices. By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.
This policy applies to all users of our website, including but not limited to visitors, registered users, customers, and subscribers of our wellness products and services.
Information We Collect
Personal Information
- Name and contact information (email, phone, address)
- Billing and shipping addresses
- Payment information (processed securely)
- Account credentials and preferences
Technical Information
- IP address and browser information
- Device type and operating system
- Cookies and tracking technologies
- Website usage patterns and preferences
Purchase and Transaction Data
When you make a purchase, we collect information necessary to process your order and provide our services:
- Order history and preferences
- Product selections and wellness goals
- Payment method details (securely processed)
- Delivery preferences and addresses
How We Use Your Information
Order Processing and Fulfillment
We use your personal information to process orders, ship products, handle returns, and provide customer support. This includes sending order confirmations, shipping notifications, and responding to your inquiries about our wellness products.
Communication and Marketing
With your consent, we may send you promotional emails about new wellness products, special offers, wellness tips, and health-related content. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Website Improvement
We analyze website usage data to improve our site's functionality, user experience, and product offerings. This helps us understand which wellness products are most popular and how we can better serve your health and wellness needs.
Legal Compliance and Protection
We may use your information to comply with legal obligations, protect our rights, and prevent fraudulent activities. This includes verifying transactions, preventing unauthorized access, and maintaining the security of our wellness community.
Information Sharing and Disclosure
We Do Not Sell Your Information
VitaWell does not sell, rent, or trade your personal information to third parties for marketing purposes. We value your trust and respect your privacy.
Service Providers
We share information with trusted third-party service providers who help us operate our business, including payment processors, shipping companies, email service providers, and analytics services. These partners are contractually obligated to protect your information.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or the public.
Data Security
Security Measures
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
- SSL encryption for data transmission
- Secure payment processing
- Regular security assessments
- Limited access to personal data
- Employee training on data protection
- Secure data storage systems
Important: While we strive to protect your personal information, no method of transmission over the internet is 100% secure. Please contact us immediately if you suspect any unauthorized access to your account.
Your Rights and Choices
Access and Portability
You have the right to access the personal information we hold about you and receive a copy in a portable format. Contact us to request access to your data.
Correction and Updates
You can update your account information, shipping addresses, and preferences at any time through your account settings or by contacting our customer service team.
Deletion Rights
You may request that we delete your personal information, subject to certain legal limitations. We will respond to your request within a reasonable timeframe.
Marketing Preferences
You can opt out of marketing communications by clicking the unsubscribe link in our emails or contacting us directly. We will respect your preferences promptly.
Cookie Controls
You can control cookies through your browser settings and our cookie preference center. Note that disabling cookies may affect website functionality.
Objection Rights
You have the right to object to certain processing of your personal information. Contact us to discuss your concerns or exercise this right.
Cookies and Tracking Technologies
VitaWell uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small data files stored on your device that help us understand how you use our wellness website.
Essential Cookies
Necessary for website functionality, including shopping cart, login, and security features. These cannot be disabled.
Analytics Cookies
Help us understand visitor behavior and improve our website performance and user experience.
Marketing Cookies
Used to deliver personalized content and advertisements based on your interests and preferences.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Our retention periods vary based on the type of information and the purpose for which it was collected.
Order Information
We retain order and transaction records for 7 years for accounting and legal compliance purposes, or as required by applicable tax and business laws.
Marketing Data
Marketing preferences and communications history are retained until you unsubscribe or request deletion, after which we maintain only basic opt-out records.
Account Information
Account data is retained while your account is active. Upon account deletion, most information is removed within 30 days, with certain data retained for legal purposes.
Analytics Data
Website analytics data is aggregated and anonymized, with individual user data retained for up to 26 months before being permanently deleted.
International Data Transfers
VitaWell is headquartered in Hungary and primarily serves customers within the European Union. Your information may be transferred to and processed in countries other than your own, including countries that may have different data protection laws.
When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data, including standard contractual clauses and adequacy decisions where applicable.
EU Users: For individuals in the European Union, we ensure that all international data transfers comply with GDPR requirements and provide appropriate legal protections for your personal information.
Children's Privacy
VitaWell's website and products are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove the information from our systems.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes acceptance of the updated policy.
For significant changes that materially affect how we use your personal information, we will provide additional notice via email or prominent website notification.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact our dedicated privacy team.
VitaWell Hungary
Business Hours
For privacy-related inquiries, please email us or call during business hours. We typically respond within 24-48 hours.
Legal Compliance and Regulatory Information
GDPR Compliance
Full compliance with EU General Data Protection Regulation for all European customers.
Data Protection
Certified data protection practices and regular security audits.
Legal Framework
Operates under Hungarian and EU data protection laws and regulations.